During a visit, one issue can sometimes uncover more — that's just the nature of technology. We work through it all at your pace. If it's something we can't help with, we'll tell you who can — and help you ring them.
Every visit is at your pace. We explain as we go and leave you with an easy-to-follow summary of what we did.
Slow machine? Updates not running? We'll get it snappy again and show you the settings that actually matter — nothing more, nothing less.
Bigger text, louder ringer, the apps you actually use front and centre. iPhone, Android, iPad — we set it up the way that suits you.
Locked out, inbox buried, or something looks suspicious? We sort it calmly and make sure your account is secure before we leave.
Netflix, iView, Kayo, Foxtel — we'll set it up, tidy the cables, and make the remote make sense again. Up to 2 streaming services included.
Setting up a new printer, scanning documents for Centrelink or Medicare, and showing you how to do it yourself next time.
Slow internet, dropouts, or setting up a new router? We'll sort it out and coordinate with your provider if needed.
MyGov, Medicare, ATO, Centrelink — we'll get you set up, walk through it with you, and make sure you can log in on your own afterwards.
We check what you've got, explain what to watch for, and back up the photos that matter most. No scare tactics.
Hard-to-navigate online forms, platform sign-ups, new app registrations — we sit with you and work through it step by step.
We'll tell you which tier applies before we start — no surprises, no hidden costs.
Pay-As-You-Go flat fee. Included in Standard & Premium plans.
Pay-As-You-Go flat fee. Included in Standard & Premium plans.
Pay-As-You-Go & Standard plans. Included in Premium plan.
Optional extras you can add to any session. All flat fees — no surprises.
We'll always be upfront. If it's not on this list, we'll point you to the right people and help you make the call.
Give us a ring or send a message — we'll figure it out together.